Privacy Policy

At Builrode Construction Pvt Ltd (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect personal information when you interact with us through our website, services, or any other platforms under our control.

1. Information We Collect

We may collect the following categories of personal data:

a. Personal Information

• Name
• Phone number
• Email address
• Postal address
• Identity proof (for contractors or vendors)

b. Professional Information

• Contractor/vendor profile details
• Bank account details for payments
• GST number or PAN for invoicing and compliance

c. Usage Data

• IP address
• Device and browser information
• Interaction with website or platform (cookies, session data)

2. Purpose of Collection

We collect and process your information for the following purposes:

• To provide and manage construction and renovation services
• To verify and onboard contractors and vendors
• To manage customer communication and project updates
• To process payments and maintain financial records
• To comply with legal, regulatory, or tax obligations
• To improve our website, services, and user experience

3. Lawful Basis for Processing

We collect and process personal data based on:

• Consent (when you submit a form or inquiry)
• Performance of a contract (for registered users and vendors)
• Compliance with legal obligations
• Legitimate interests (to run and improve our services)

4. Data Sharing and Disclosure

We do not sell your personal data. However, we may share your information with:

• Verified subcontractors or vendors (only when relevant)
• Payment processing partners and banks (for invoicing and payments)
• Government agencies (only if required by law)
• IT service providers for hosting and technical support

All such third parties are contractually bound to handle your data securely and in compliance with applicable laws.

Your information may be stored on secure servers located outside India (our website is hosted on global cloud infrastructure). We ensure such transfers are protected by contractual and technical safeguards consistent with Indian law.

5. Data Security

We use industry-standard security measures, including SSL encryption, role-based access, and regular audits to protect your personal data. Access to your data is strictly limited to authorized personnel.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. Your Rights

Under the Digital Personal Data Protection Act (DPDP), 2023, you have the right to:

• Access your personal data
• Correct or update your data
• Withdraw consent at any time
• Request erasure of your data (subject to legal exceptions)
• Nominate another individual to exercise your rights in the event of death or incapacity
• Raise a grievance with our Grievance Officer
• Escalate unresolved grievances to the Data Protection Board of India

Grievance Officer: Manisha Nagar, Director
Email: info@builrode.com

We aim to resolve all grievances within 30 days of receipt.

8. Cookies and Tracking

We use cookies and similar technologies for session management, analytics, and improving user experience. You may control cookie settings through your browser.

9. Children’s Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page with the updated effective date.

11. Contact Us

For questions, feedback, or privacy-related concerns, please contact:

Email: info@builrode.com
Phone: +91 838 305 6889